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August 2008 - InsideDomino more articles

DC Task Management Case Study:

The Salvation Army, a non-profit organization with operations in over one hundred countries worldwide, recently restructured its approach to task management. The non-profit organization found that it needed new task management software in order to plan and build a business continuity site at the organization’s international headquarters in London.

Though the Salvation Army had previously relied on Microsoft Project Management and MindPlanner for basic management of projects and tasks, this massive, complex undertaking required a tool with more brainstorming functionality that was better integrated with Lotus Notes.

Mark Calleran, head of IT for the Salvation Army, chose DC Task Management, the newest release from Logic Springs Technologies, to meet his organization’s growing project management needs.

Calleran tells how the Salvation Army used DC Task Management to build its business continuity site, from the initial brainstorming stage to the site’s creation. “We’ve run the complete project using DC Task Management,” Calleran explains, “from ordering hardware to relocation and commissioning. This project involved many different people—all sorts of areas involving many teams. At every step in the project, DC Task Management has worked beautifully, it’s done exactly what we wanted it to do.”

The feature Calleran found particularly appealing was DC Task Management’s Brainstorming function. He explains that traditionally, his team used a whiteboard or a Mind Mapping tool whenever they needed to brainstorm about a project—and it would then be someone’s assignment to take that data and import it into Microsoft Project. “The idea to integrate brainstorming as a crucial area in DC Task Management has been a significant asset. The amount of time to move from a thought to an actual event used to be considerable. But now, we have the ability to enter pure text into the brainstorm sheet with DC Task Management, the ability to have the developers walk out of a room with all the planning finished—it really changes the way in which we operate.”

But what is perhaps most surprising was the unexpected bi-product of a shared task management application: conscientious employees. Calleran notes what he calls “a vast improvement in efficiency” since implementing the DC Task Management solution. Because progress on tasks became visible across the enterprise, users’ productivity and attention to deadlines automatically increased. “Traditionally,” he explains, “Monday morning meant looking through the project report—so developers knew they just had to get their work done by Friday.

Now they realize that everyone is watching everyday. They no longer leave or delay a particular item. Individuals have started to take personal ownership of tasks—which is only possible because of DC Task Management’s relationship with Lotus Notes. We never dreamed that this would be an outcome of the software.”

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